General information, terms & conditions
Until the airport in Qaqortoq is up and running, Hotel Qaqortoq will not offer shuttle service from the harbor or helipad upon arrival or departure.
The reservation will be held until 6 p.m. (18.00) on the day of arrival, unless we have been informed otherwise about e.g. late arrival, boat/plane/helicopter cancellations or delays.
If the guest does not show up on the arrival date and no cancellation or explanation has been provided to the hotel before 6 PM, we will bill the guest for one night and the rest of the booking will be cancelled. Any cancellations made by the guest no later than 6PM on the date of arrival will receive a full refund (this does not apply to large groups – see below).
We ask that all bookings are either being paid on the day of check out or prior, unless agreed otherwise. If you wish to have the room paid prior to arrival, please ask for the invoice.
Check in is from 3 p.m. (15.00), on rare occasions the check in time can be postponed. Check out is no later than 10:30 a.m. (10.30). If the guest has not checked out before 10:30 a.m. we maintain the right to charge an additional night to the bill. If the room is booked for later that day, and the guest is not at the hotel, housekeeping will pack up the guest’s belongings and hand them over to the reception, who will then charge the guest a fee of 250 DKK. Late check out at 4 p.m. (16.00) can be arranged for a fee of 300 DKK, unless the room is booked later that day.
Standard group booking & Conference group booking
A booking of 10 rooms or more will be considered a group booking and a minimum number of rooms must be confirmed at least 30 days prior to arrival. If the group cancels less than 30 days prior to arrival a cancellation fee of 100 % of the total invoice.
A tourist group is a minimum of 5+ rooms booking, not including a guide room. For 5+ rooms or more the price will be the normal room rates with a 15 % discount. A minimum number of rooms must be confirmed at least 30 days prior to arrival. If the group cancels less than 30 days prior to arrival a cancellation fee of 100 % of the total invoice.
During Covid-19, as Hotel Qaqortoq obliges to follow the rules and conditions that are asked from the government of Greenland’s health department, Hotel Qaqortoq ask of their guests to do likewise.